GroupSoft Systems, Inc.

salesforce.com Consulting Services

GroupSoft Consulting can help you in all phases of your salesforce.com implementation. Although best known for sales force automation and CRM, salesforce.com can now be used as a platform to develop and host custom applications.

GroupSoft has been involved in collaborative application development since 1993. And of course we know IT service management, customer service and sales force automation in depth, since we've developed off-the-shelf products in these categories. For customers that prefer the SaaS model, salesforce.com allows us to deliver core SFA/CRM services tailored to your business needs and custom applications that leverage our industry expertise.

Case Study: SiteSpect, Inc.

SiteSpect, a fast-growing technology company based in Boston, Massachusetts, provides non-intrusive multivariate testing and A/B solutions for website optimization. When they decided to migrate from Notes-based applications to salesforce.com, they looked to GroupSoft Consulting for assistance. We handled the initial setup of salesforce.com, mapped the data in their Notes databases to the salesforce.com fields and added custom fields as needed. SiteSpect was able to monitor our progress using their trial account. GroupSoft also did the initial training for their sales and tech support professionals. The result was a smooth and seamless transition.

Responding to saleforce.com's customer satisfaction survey upon completion of the project, Larry Epstein, SiteSpect Vice President and Co-Founder, listed his three favorite things about working with GroupSoft:

- prompt response to issues
- happiness to include input from multiple members of my staff
- extreme care in providing a quality data migration