|GroupSoft Rolls XPages Mobile into GS/ServiceDesk Version 15|
|April 12, 2013 - Newton, MA|
GS/ServiceDesk, a customer service app that runs on the IBM Lotus Domino platform, now has a mobile interface for iPhone and Android using the native XPages Mobile Controls. The new interface allows customer service agents to update and create tickets from a smartphone.
GS/ServiceDesk Version 15 is available now. A full evaluation version is available by registering on the GroupSoft web site. The basic application runs on Notes/Domino 6.5 or later. The XPages self-help and dashboard features requires Domino 8.5 or later. The XPages Mobile interface requires Domino 8.5.3 with Upgrade Pack 1 or later.
Software license fees are based on the number of customer service agents, with unlimited customer self-help access. The license fee includes incident ticketing, change management, knowledge management, asset management and QA (bug) management. GS/ServiceDesk can also be used as a combined internal/external help desk.
GS/ServiceDesk, like all GroupSoft applications, is licensed with full source code (unlocked design) and is a fully supported product, including real telephone and email support directly from GroupSoft, not an outsourced provider.
GroupSoft has been developing help desk and service management applications for the IBM Lotus Notes/Domino platform since 1997. The company is based in Newton, Massachusetts, with customers around the globe. GroupSoft is an IBM Business Partner. GroupSoft also provides Notes and Salesforce.com application development and migration services. Web site: http://www.groupsoft.com
GroupSoft is a U.S. registered trademark of GroupSoft Systems, Inc. GS/ServiceDesk, GS/HelpDesk, GS/SalesDesk, MetaRequest, and the people-and-documents logo are trademarks of GroupSoft Systems, Inc. IBM, Domino and Lotus Notes are trademarks or registered trademarks of IBM Corporation. All other trademarks are the property of their respective owners.
|GroupSoft Systems, Inc.|