GS/HelpDesk Goes Mobile With Version 16

September 20, 2012 - Newton, MA - GroupSoft announces an update to GS/HelpDesk, its flagship product for IT service management. The highlight of Version 16 is the addition of a mobile interface for iPhone and Android using the native XPages mobile controls. This interface allows IT technicians to read, update and create new tickets from most popular smartphones.

A new dashboard display uses XPages and Google Charts to render data from the most recent Daily, Weekly and Monthly Statistics Reports to a browser using attractive and easy-to-read pie charts and gauges.

Also new in this release is a separate field to indicate if a ticket is a service request or incident, as required in most IT service management frameworks such as ITIL. In earlier releases this could only be done using the categorization keywords.

The manual email-to-assignee feature has been enhanced to allow full editing or replacement of the canned message and cc: to other interested people or groups. This augments the existing automatic assignee notification feature.

GS/HelpDesk Version 16 is available now. A full evaluation version is available by registering on the GroupSoft web site. It runs on Notes/Domino 6.5 or later when using the standard Notes client. The XPages features require a Domino 8.5 or later server. The mobile feature requires Domino 8.5.3 with Upgrade Pack 1 or later.

Software license fees are based on the number of help desk technicians, with unlimited customer self-help access. The license fee includes incident ticketing, change management, problem management, knowledge management, asset management and project management.

GS/HelpDesk, like all GroupSoft applications, is licensed with full source code (unlocked design) and is a fully-supported product, including real telephone and email support directly from GroupSoft, not an outsourced provider.

About GroupSoft

GroupSoft has been developing help desk and service management applications for the IBM Lotus Notes/Domino platform since 1997. The company is based in Newton, Massachusetts, with customers around the globe. GroupSoft is an IBM Business Partner. GroupSoft also provides Notes and application development and migration services. Web site:

GroupSoft is a U.S. registered trademark of GroupSoft Systems, Inc. GS/ServiceDesk, GS/HelpDesk, GS/SalesDesk, MetaRequest, and the people-and-documents logo are trademarks of GroupSoft Systems, Inc. IBM, Domino and Lotus Notes are trademarks or registered trademarks of IBM Corporation. All other trademarks are the property of their respective owners.

GroupSoft Systems, Inc.
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