GS/HelpDesk Version 15 Adds XPages Interface

October 24, 2011 - Newton, MA - GS/HelpDesk Version 15, GroupSoft's IT service management application for IBM Lotus Notes and Domino, demonstrates the GroupSoft commitment to continuously update the application and incorporate the latest development techniques for a better user experience.

The application now provides an XPages-based Employee Self-Help Interface, in addition to the Notes and traditional web interfaces. This technology improves and standardizes the user interface, and allows easier customization using themes.

Enhancements for help desk technicians include a new "memo-to-file" feature that allows long, formatted notes with screen shots and attachments to be linked to the Help Request and organized by date.

Technicians can now update their assigned Help Requests via any email-enabled device (smart phone, tablet, etc.)

Over 65 enhancements were made in this release. Rounding out the offering is an updated Help database with numerous content improvements. Additional context-sensitive Help links were added throughout the app.

GS/HelpDesk Version 15 is available now. A full evaluation version is available by registering on the GroupSoft web site. The application runs on all Domino 6.5 or later server platforms including Linux. It supports the Notes client, including Notes 8.5, and recent versions of Microsoft Internet Explorer, Mozilla Firefox, Safari, Chrome and other web browsers. The XPages self-help feature requires Notes 8.5 or later.

Software license fees are based on the number of help desk technicians, with unlimited customer self-help access. The license fee includes incident ticketing, change management, problem management, knowledge management, asset management and project management.

GS/HelpDesk, like all GroupSoft applications, is licensed with full source code (unlocked design) and is a fully-supported product, including real telephone and email support directly from GroupSoft, not an outsourced provider.

About GroupSoft

GroupSoft has been developing help desk and service management applications for the IBM Lotus Notes/Domino platform since 1997. The company is based in Newton, Massachusetts, with customers around the globe. GroupSoft is an IBM Business Partner. GroupSoft also provides Notes and application development and migration services. Web site:

GroupSoft is a U.S. registered trademark of GroupSoft Systems, Inc. GS/ServiceDesk, GS/HelpDesk, GS/SalesDesk, MetaRequest, and the people-and-documents logo are trademarks of GroupSoft Systems, Inc. IBM, Domino and Lotus Notes are trademarks or registered trademarks of IBM Corporation. All other trademarks are the property of their respective owners.

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