| GS/HelpDesk 7.0 Adds Enhanced Interface and Project Management Capabilities |
GroupSoft Systems Announces GS/HelpDesk Upgrade Version 7.0 Adds Enhanced Interface and Project Management Capabilities ORLANDO, Fla., January 28, 2002 - GroupSoft Systems, Inc., a Lotus ISV Business Partner, today announced a major upgrade to GS/HelpDesk, its widely accepted internal help desk tool for the Notes/Domino platform. The product includes call tracking, a knowledge base, asset tracking and project management. New features include an enhanced project management database that allows projects to be broken into subtasks and assigned to individual team members. Task dependencies can be set and users can see all of their assignments across multiple projects at a glance. Users can embed a Microsoft Project file into the master project document. Projects can be linked to help requests in the call tracking module. GS/HelpDesk is fully web enabled, with separate interfaces for user self-help and help desk technicians. This release adds a customizable, portal-style interface option and full administration capabilities from a web browser, the last step in achieving parity between the Notes and browser user experience. The portal interface can be configured to include links to web-based knowledge bases covering specific vendor products or third-party mulit-vendor resources. GS/HelpDesk addresses the needs of two primary market segments: companies that have outgrown their internally-developed applications and companies downsizing from expensive non-Notes solutions. "Companies trying to control costs are realizing that they can save significant money by moving to a Notes-based solution like GS/HelpDesk from a more expensive tool", noted Groupsoft Systems founder Carl Fink. "The savings come from using existing Domino infrastructure and from lower annual support fees. Sometimes the support savings alone are enough to justify the license fee for our product. And users give up little or no functionality in the transition", he added. GS/HelpDesk runs on all Domino server platforms and is compatible with all Windows clients running Lotus Notes. Web clients include IE 5.x or later and most Netscape browsers. The product also has Netfinity ServerProven certification. GroupSoft Systems offers a full range of consulting and support services for the product, including customization, data transfer and training. The product is licensed with unlocked design, with a per-technician pricing model. Version 7.0 will ship in the first quarter of 2002. ---- GroupSoft Systems, Inc. develops help desk and customer service software for Lotus Domino, Lotus Notes and the Web. The company, founded in 1993 and based in Newton, MA, was an early member of the Lotus Business Partner program and is now an IBM Partnerworld for Software member in the Lotus track. http://www.groupsoft.com (617) 454-1115. GS/HelpDesk, GS/ServiceDesk and GS/SalesDesk are trademarks of GroupSoft Systems, Inc. Lotus, Lotusphere and Lotus Notes are registered trademarks of Lotus Development Corp. All other trademarks are the property of their respective owners. #### |
| GroupSoft Systems, Inc. | (617) 544-7687 | www.groupsoft.com |