| GroupSoft Systems Ships Version 6 of GS/HelpDesk |
| Newton, MA, August 22, 2001 -- GroupSoft Systems, Inc. is now shipping Version 6 of their GS/HelpDesk software. The product was designed and optimized specifically to run on Lotus Domino servers. IT technicians can access the database using a Lotus Notes client or a web browser. GS/HelpDesk V6 features a greatly improved web interface and a wide range of new features based on customer feedback from prior releases. "We've taken some of the most-requested features, which previously required custom coding, and made them standard installation parameters. We think we've been able to do this in an intelligent way, without sacrificing the speed and simplicity that have drawn our existing customers to the product over more costly and complex alternatives", noted Carl Fink, President & CEO of GroupSoft Systems. Help desks are making increasing use of end-user satisfaction surveys. GS/HelpDesk V6 now has an integrated, automatic email survey option. The help desk manager can select a sampling rate and can also block surveys to users who opt out of the process. This proactive survey method supplements the existing telephone survey and passive web survey features in previous releases of the product. The call escalation options in GS/HelpDesk have been enhanced. Escalation notices can now be routed based on problem category or can be sent to the assigned technician's manager. Reporting options were also added to V6. Users can now select Crystal Reports or SNAP! Reporter for charts and tabular reports. GS/HelpDesk is shipped with completely unlocked databases ("open source"), making it easy to customize. The product uses standard Domino design features that are easy to understand. "Our primary goal is to deliver a speedy help desk tool, not to showcase the latest technology", Fink stated. "Since many of our customers are new to the Notes/Domino platform, they appreciate the simplicity of our design. The standardized user interface also helps reduce training time, especially where the help desk has high turnover", he added. GroupSoft Systems continues to offer customization services with fast turnaround times. The entry-level license includes five help desk technicians. There is no per-server charge and no fee based on the number of users being supported. GS/HelpDesk is a cost-effective alternative for organizations that are downsizing from more expensive tools. In many cases, the savings on annual maintenance fees alone are enough to cost-justify the license. GS/HelpDesk Version 6 requires Domino/Notes R5, and runs on all Domino/Notes platforms. A version for Domino 4.6.x is available until the end of the year, with an easy upgrade path to V6. About GroupSoft Systems, Inc. GroupSoft Systems, Inc. develops help desk and customer service software exclusively for Lotus Domino, Lotus Notes and the Web. The company was founded in 1993 and is based in Newton, Massachusetts (USA). GroupSoft Systems has customers throughout North America, Australia and Europe. ### GS/ServiceDesk, GS/HelpDesk and GS/SalesDesk and the people-and-documents logo are trademarks of GroupSoft Systems, Inc. Lotus and Lotus Notes are registered trademarks of Lotus Development Corp. Notes and Domino are trademarks of Lotus Development Corp. All other products mentioned are trademarks or registered trademarks of their respective owners. |
| GroupSoft Systems, Inc. | (617) 544-7687 | www.groupsoft.com |