GroupSoft rolls out GS/HelpDesk Version 18

April 2, 2015 - Newton, MA - GroupSoft has released Version 18 of GS/HelpDesk, its flagship product for IT service management. This release underscores our long-term commitment to our customers.

Version 18 includes a major upgrade to the email templates feature. Rich text is now supported when creating templates. The user interface to select a template and send an email to a customer has also been streamlined. Maintaining and extending this feature is now easier than ever.

GS/HelpDesk Version 18 is available now. A full evaluation version is available by registering on the GroupSoft web site. It runs on Notes/Domino 6.5 or later when using the standard Notes client or legacy Web interface. The XPages Web interface requires a Domino 8.5 or later server. The mobile interface requires Domino 8.5.3 with Upgrade Pack 1 or later.

Software license fees are based on the number of help desk technicians, with unlimited customer self-help access. The license fee includes incident ticketing, change management, problem management, knowledge management, asset management and project management.

GS/HelpDesk, like all GroupSoft applications, is licensed with full source code (unlocked design) and is a fully-supported product, including expert telephone and email support directly from GroupSoft, not an outsourced provider or reseller.

About GroupSoft

GroupSoft has been developing help desk and service management applications for the IBM Notes/Domino platform since 1997. The company is based in Newton, Massachusetts, with customers around the globe. GroupSoft is an IBM Business Partner. GroupSoft also provides Notes and application development and migration services. Web site:

GroupSoft is a U.S. registered trademark of GroupSoft Systems, Inc. GS/ServiceDesk, GS/HelpDesk, GS/SalesDesk, MetaRequest, and the people-and-documents logo are trademarks of GroupSoft Systems, Inc. IBM, Domino and Lotus Notes are trademarks or registered trademarks of IBM Corporation. All other trademarks are the property of their respective owners.

GroupSoft Systems, Inc.
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