GS/HelpDesk Version 11 Debuts

June 11, 2007 - Newton, MA - GroupSoft Systems is now shipping Version 11 of its flagship GS/HelpDesk service management application for Lotus Notes and the Web.

Among the new features are a customizable home page that offers the help desk technician nine options for the top and bottom panes and can be changed on the fly. The Web interface mirrors the Notes client interface.

Also new to this release is an automatic assignment option with load balancing. Assignments can be restricted to any designated team - for example, Level 1 Technicians.

GS/HelpDesk now supports third-party quality/satisfaction survey services. When a Help Request is closed, an email is sent to the service provider with the appropriate fields and formatting. The service bureau then sends an email to the employee with a link to standardized survey questions. GS/HelpDesk continues to offer an internal survey feature, and is delivered with a standard survey form.

The MetaRequest (tm) feature was also enhanced in this release. A MetaRequest is generally used to define multi-step workflows such as New Employee Setup or Termination, with each step represented as an independent request document in the system. The enhanced MetaRequest now emails the process owner when all tasks are completed.

"We continue to refine GS/HelpDesk and add major new features such as load-balancing that are important to our enterprise-level customers.", noted Carl Fink, GroupSoft founder and CEO.

GS/HelpDesk Version 11 is available now. A full evaluation version is available from the GroupSoft web site. The application runs on all Domino 6.5 or later server platforms including Linux using either a Notes client or Web browser. License fees are based on the number of IT technicians, with unlimited employee self-help access. The license includes incident/problem management, project management, knowledge base and asset/vendor modules.

About GroupSoft Systems, Inc.

GroupSoft Systems has been developing service management applications for the IBM Lotus Notes/Domino platform since 1997. The company is based in Newton, Massachusetts, with customers around the globe. GroupSoft Systems is an Advanced level IBM Business Partner. Web site:

GroupSoft, GS/ServiceDesk, GS/HelpDesk, GS/SalesDesk, MetaRequest and the people-and-documents logo are trademarks of GroupSoft Systems, Inc. IBM, Domino and Lotus Notes are trademarks or registered trademarks of IBM Corporation. All other trademarks are the property of their respective owners.

GroupSoft Systems, Inc.
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